Keep your eyes open for a lot of upcoming changes…things are about to get crazy! Yet this is an extremely exciting time for us and we so honored to be able to spread the word and educate the world on our mission of rescuing, rehabbing and releasing marine life.
We have been making plans to expand our square footage to improve the guest experience. Also, with the West Side construction starting soon we needed to add portable restrooms as our old restrooms are being bulldozed very soon.
Adding tents on the North side of the building covered both issues. We are now operational with our new ticket trailers. These will relieve the bottleneck indoors where ticket sales and retail sales had shared the same area. Once our guest purchases a ticket they will walk into the fenced area where a Guest Service Specialist will greet the guest and verify they have purchased a ticket.
Once inside the fence the guests are now free to roam the entire guest side of the building and come and go from the building to the fenced area to utilize the restrooms and the activities that the Hospitality team will provide under the tents.
We have designated new handicapped parking spaces beside the ticket trailers to ensure a positive guest experience for our disabled guests. We have reclassified the restroom by surgery as our ADA restroom as the restrooms outside are not designed for ADA.
The rehab of our Turtle ICU is moving forward and is slated to re-open the week of Sept. 12th. When completed this area will have air conditioning and a new drop ceiling with improved lighting. The new glass door will allow our guests to have a clear view into the area while maintaining good quarantine. We will also have two cameras placed in this space which will have a live feed out into the public space so the guests can have a better view of the turtles in the pools. The new look will not only be great for the public but will better serve the turtles in this area.
Please help us continue to rescue the injured and sick marine life! We need you!